Terms & Conditions

In using our website https://sure4pets.uk/, you are deemed to have read and agreed to the following terms and conditions. So please read the following carefully:

We reserve the right to substitute products from our range with another product of equal or greater value without additional charge to the customer should the original product be unavailable. However, we will always try our best to get in contact with the customer to make them aware of any changes.

We reserve the right to increase and decrease our prices at anytime.

Returns Policy/Refunds

Unfortunately, we cannot offer a refund on any frozen products, treats, supplements or herbs.

If for any reason you are unhappy with an accessory purchase such as leads, collars, harnesses, clothing, bedding or toys please contact us via phone ‘01226 693150’ or email ‘enquiries@sure4pets.uk’ so we can assist, you can return it to us in it’s original, unused condition within 14 working days from the date of dispatch. Please note however, some products do come with different manufacturer guarantees, so do please check with us first. 

For refunds that are not the fault of sure4pets Ltd there will be a 20% admin and banking fee. This will be shown on your refund invoice via email.

For refunds that are the fault of sure4pets Ltd goods with no additional fees. Any goods returned to store must be with a receipt or order form (as proof of purchase) and in the original packaging. Staff will inspect the product to decide whether or not a refund can be made.

Please note that refunds processed by us must be made to the same credit or debit card as used during the original purchase. Cash refunds cannot be given when goods have been purchased by credit/debit card.

Exchange Policy

Unfortunately, we cannot offer an exchange on any frozen products, treats, supplements or herbs.

If for any reason you are unhappy with an accessory purchase such as leads, collars, harnesses, clothing, bedding or toys please contact us via phone ‘01226 693150’ or email ‘enquiries@sure4pets.uk’ so we can assist, you can exchange it to us in it’s original, unused condition within 14 working days from the date of dispatch. Please note however, some products do come with different manufacturer guarantees, so do please check with us first.

Any goods wanting to be exchanged at the store must be with a receipt or order form (as proof of purchase) and in the original packaging. Staff will inspect the product to decide whether or not an exchange can be made.

Please follow the steps below to enable us to process your refund or exchange efficiently:


    1. Email us giving the reason for the return or exchange.

    1. Please include your original order confirmation email or receipt. If you do not have the original email, please send us a note detailing the reason for the return which should include the order date, your name, contact telephone number & the delivery address. (Receipt or proof of purchase is required)

    1. In the case of a faulty product, please provide a full description of the fault.

    1. We will respond to your email within 48 hours with further instruction.

Sales Of Goods

If a purchase has been made and quantities are incorrect or items are missing you must inform sure4pets Ltd within 24 hours of any discrepancies. If the customer fails to do this within this period, then the quantity charged will be deemed to be correct and a refund or exchange cannot be fulfilled.

Cancellation Policy

For local delivery or collection orders a minimum of 24 hours notice of cancellation is required. Notification for instance, in person, via email or  telephone is required. There will also be a 20% admin and banking fee on all cancellations if not at the fault of sure4pets Ltd.

Local delivery Policy

sure4pets Ltd cannot be held responsible for late deliveries due to unforeseen events outside of our control. Our driver will ensure all deliveries will be made on the given day as per your order confirmation, we cannot give a time of delivery as routes change weekly. If a note is left on a delivery order to leave goods in a safe place this is at customer’s own risk and we cannot be held accountable for theft or damage. Our driver also has the right to leave goods somewhere suitable if customer is not at delivery address and cannot be contacted. A delivery note will always be posted through customer’s letterbox to confirm delivery has been made.

Courier delivery Policy

sure4pets Ltd cannot be held responsible for late deliveries as this is the responsibility of our external delivery company. The driver will try to ensure all deliveries will be made on the given day as per your order confirmation. The delivery service we use is a next day delivery. If a note is left on a delivery order to leave goods in a safe place this is at customer’s own risk and we cannot be held accountable for theft or damage. Any issues regarding late delivery must be reported to sure4pets Ltd within 24 hours of delivery date. This is our best chance at locating your order if lost or late due to the courier company. Any issues regarding goods must be reported to sure4pets Ltd within 24 hours of delivery date.

How We Use Your Information

This privacy statement is intended to let you know how we, sure4pets Ltd, will collect and use your personal data in order to:


    • Respond to your enquiries and questions

    • Deliver any service requests

    • Respond to any complaints

    • Refine our website and improve your experience through using cookies

Why Do We Need To Collect And Store Personal Data?

In order for us to respond to your requests, questions, service requirements, complaints, etc. we need to collect personal data for correspondence purposes and/or providing a detailed service. In any event, we are committed to ensuring that the information that we collect and use is appropriate for the purpose and does not constitute as an invasion of your privacy.

Will We Share Your Personal Data With Anyone Else?

We may pass your personal data to third-party services providers contracted to or associated with our company in the course of dealing with you. Any third parties that we may share your personal data with are obliged to keep your details securely and to use them only to respond to requests, questions, service requirements, complaints, etc. on our behalf. When they no longer need your personal data to fulfil this service, they will dispose of the details in line with our company policy and procedures. If we wish to pass your sensitive personal data to a third party we will only do so once we have obtained your explicit consent, unless we are legally required to do otherwise.

How Will We Use The Personal Data We Collect About You?

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will do our utmost to keep your information accurate and up-to-date and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on the individual business needs.

Under What Circumstances Will We Contact You?

Our aim is not to be intrusive and we undertake not to ask irrelevant or unnecessary questions. The information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can You Find Out The Personal Data That We Hold about You?

sure4pets Ltd at your request, can confirm what information we hold about you and how it is processed. If sure4pets Ltd does hold personal data about you, you can request the following information:


    • Identity and the contact details of the person or organisation that has determined how and why to process your data.

    • Contact details of the data protection officer, where applicable.

    • The purpose of the processing as well as the legal basis for processing.

    • How long the data will be stored.

    • Details of your rights to correct, erase, restrict or object to such processing.

    • Information about your right to withdraw consent at any time.

    • How to lodge a complaint.

    • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

What Forms Of ID Will You Need To Provide In Order to Access This?

sure4pets Ltd accepts the following forms of ID when information on your personal data is requested:


    • Passport; Photo Driving Licence; Utility Bill (from the last three months); Notarised ID Document.

Contact Name:

E Holmes

sure4pets Limited

18a Beech Street


South Yorkshire

S70 4HT




01226 693 150

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to sure4pets services and the full content of this website.


Like most interactive web sites sure4pets website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links To This website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links From This Website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Cash, all major Credit/Debit Cards, or BACS Transfer are all acceptable methods of payment. We do not accept cheques or American Express. All goods remain the property of the Company until paid for in full. Goods will not be despatched until payment is received in full.

Bank Account no: 76428134
Sort Code: 56-61-35
Account name: sure4pets Ltd.

Accuracy Of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Third Party Links

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Users Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


False Information

Your submission of personal information through the store is governed by our Privacy Policy.


Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Disclaimer, Warranties; Limitations of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Function Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Function Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.



If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.



The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you


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