Terms & Conditions
In using our website http://www.sure4pets.trio-media.net, you are deemed to have read and agreed to the following terms and conditions. So please read the following carefully:
We reserve the right to substitute products from our range with another product of equal or greater value without additional charge to the customer should the original product be unavailable. However, we will always try our best to get in contact with the customer to make them aware of any changes.
We reserve the right to increase and decrease our prices at anytime.
Unfortunately, we cannot offer a refund on any frozen products, treats, supplements or herbs.
If for any reason you are unhappy with an accessory purchase such as leads, collars, harnesses, clothing, bedding or toys please contact us via phone ‘01226 693150’ or email ‘firstname.lastname@example.org’ so we can assist, you can return it to us in it’s original, unused condition within 14 working days from the date of dispatch. Please note however, some products do come with different manufacturer guarantees, so do please check with us first.
For refunds that are not the fault of sure4pets Ltd there will be a 20% admin and banking fee. This will be shown on your refund invoice via email.
For refunds that are the fault of sure4pets Ltd goods with no additional fees. Any goods returned to store must be with a receipt or order form (as proof of purchase) and in the original packaging. Staff will inspect the product to decide whether or not a refund can be made.
Please note that refunds processed by us must be made to the same credit or debit card as used during the original purchase. Cash refunds cannot be given when goods have been purchased by credit/debit card.
Unfortunately, we cannot offer an exchange on any frozen products, treats, supplements or herbs.
If for any reason you are unhappy with an accessory purchase such as leads, collars, harnesses, clothing, bedding or toys please contact us via phone ‘01226 693150’ or email ‘email@example.com’ so we can assist, you can exchange it to us in it’s original, unused condition within 14 working days from the date of dispatch. Please note however, some products do come with different manufacturer guarantees, so do please check with us first.
Any goods wanting to be exchanged at the store must be with a receipt or order form (as proof of purchase) and in the original packaging. Staff will inspect the product to decide whether or not an exchange can be made.
Please follow the steps below to enable us to process your refund or exchange efficiently:
- Email us giving the reason for the return or exchange.
- Please include your original order confirmation email or receipt. If you do not have the original email, please send us a note detailing the reason for the return which should include the order date, your name, contact telephone number & the delivery address. (Receipt or proof of purchase is required)
- In the case of a faulty product, please provide a full description of the fault.
- We will respond to your email within 48 hours with further instruction.
Sales Of Goods
If a purchase has been made and quantities are incorrect or items are missing you must inform sure4pets Ltd within 24 hours of any discrepancies. If the customer fails to do this within this period, then the quantity charged will be deemed to be correct and a refund or exchange cannot be fulfilled.
For local delivery or collection orders a minimum of 24 hours notice of cancellation is required. Notification for instance, in person, via email or telephone is required. We reserve the right to charge a 20% admin and banking fee on all cancellations if not at the fault of sure4pets Ltd.
Local delivery Policy
sure4pets Ltd cannot be held responsible for late deliveries due to unforeseen events outside of our control. Our driver will ensure all deliveries will be made on the given day as per your order confirmation, we cannot give a time of delivery as routes change weekly. If a note is left on a delivery order to leave goods in a safe place this is at customer’s own risk and we cannot be held accountable for theft or damage. Our driver also has the right to leave goods somewhere suitable if customer is not at delivery address and cannot be contacted. A delivery note will always be posted through customer’s letterbox to confirm delivery has been made.
Courier delivery Policy
sure4pets Ltd cannot be held responsible for late deliveries as this is the responsibility of our external delivery company. The driver will ensure all deliveries will be made on the given day as per your order confirmation. The delivery service we use is a pre 12 noon, next day delivery. If a note is left on a delivery order to leave goods in a safe place this is at customer’s own risk and we cannot be held accountable for theft or damage. Any issues regarding late delivery must be reported to sure4pets Ltd within 24 hours of delivery date. This is our best chance at locating your order if lost or late due to the courier company. Any issues regarding goods must be reported to sure4pets Ltd within 24 hours of delivery date.
How We Use Your Information
This privacy statement is intended to let you know how we, sure4pets Ltd, will collect and use your personal data in order to:
- Respond to your enquiries and questions
- Deliver any service requests
- Respond to any complaints
- Refine our website and improve your experience through using cookies
Why Do We Need To Collect And Store Personal Data?
In order for us to respond to your requests, questions, service requirements, complaints, etc. we need to collect personal data for correspondence purposes and/or providing a detailed service. In any event, we are committed to ensuring that the information that we collect and use is appropriate for the purpose and does not constitute as an invasion of your privacy.
Will We Share Your Personal Data With Anyone Else?
We may pass your personal data to third-party services providers contracted to or associated with our company in the course of dealing with you. Any third parties that we may share your personal data with are obliged to keep your details securely and to use them only to respond to requests, questions, service requirements, complaints, etc. on our behalf. When they no longer need your personal data to fulfil this service, they will dispose of the details in line with our company policy and procedures. If we wish to pass your sensitive personal data to a third party we will only do so once we have obtained your explicit consent, unless we are legally required to do otherwise.
How Will We Use The Personal Data We Collect About You?
We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will do our utmost to keep your information accurate and up-to-date and not keep it for longer than is necessary. We are required to retain information in accordance with the law, such as information needed for tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on the individual business needs.
Under What Circumstances Will We Contact You?
Our aim is not to be intrusive and we undertake not to ask irrelevant or unnecessary questions. The information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Can You Find Out The Personal Data That We Hold about You?
sure4pets Ltd at your request, can confirm what information we hold about you and how it is processed. If sure4pets Ltd does hold personal data about you, you can request the following information:
- Identity and the contact details of the person or organisation that has determined how and why to process your data.
- Contact details of the data protection officer, where applicable.
- The purpose of the processing as well as the legal basis for processing.
- How long the data will be stored.
- Details of your rights to correct, erase, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint.
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
What Forms Of ID Will You Need To Provide In Order to Access This?
sure4pets Ltd accepts the following forms of ID when information on your personal data is requested:
- Passport; Photo Driving Licence; Utility Bill (from the last three months); Notarised ID Document.
18a Beech Street
01226 693 150
Copyright and other relevant intellectual property rights exists on all text relating to sure4pets services and the full content of this website.
Links To This website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links From This Website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Cash, all major Credit/Debit Cards, or BACS Transfer are all acceptable methods of payment. We do not accept cheques or American Express. All goods remain the property of the Company until paid for in full. Goods will not be despatched until payment is received in full.
Bank Account no: 76428134
Sort Code: 56-61-35
Account name: sure4pets Ltd.