Here at sure4pets customer service is as important to us as your pets health and well being, so the cost, quality & delivery from us to you is very important! We offer 2 delivery methods, locally which is currently set at a 20 mile radius and nationwide which is via a courier service. At sure4pets we know it’s the smallest details that matter which is why 99% of our customers are referrals, we are well known for our outstanding quality of customer service and advice.
CHRISTMAS OPENING TIMES & DELIVERY INFORMATION 2023:
Wednesday 20th December – As normal
Thursday 21st December – As normal, no couriers
Friday 22nd December – As normal, no couriers
Saturday 23rd December – 9am-1pm, no couriers, click & collect between 9-1pm
Sunday 24th December – CLOSED
Monday 25th December – CLOSED
Tuesday 26th December – CLOSED
Wednesday 27th December – 9am-1pm, no couriers, no local delivery, click & collect between 9-1pm
Thursday 28th December – As normal, no couriers, no local delivery
Friday 29th December – As normal, no couriers
Saturday 30th December – 9am-1pm, no couriers
Sunday 31st December – CLOSED
Monday 1st January – CLOSED
Tuesday 2nd January – As normal, no couriers
Wednesday 3rd January – As normal, no couriers
sure4pets local deliveries are lovingly packed by our team and brought to you in one of our temperature-controlled vehicles. If you’re not in when we deliver your order, we will happily leave it in a safe place of your choice, even going to the length of popping it to your freezer for you (if it’s in an accessible shed or garage). This is currently limited to a 20 mile radius from our shop in Barnsley – S70 4HT and is charged at just £6.00 with no minimum or maximum order amount.
Orders must be placed via the website by 8pm, the Sunday before, our delivery days (BELOW), we hope to expand our delivery radius and areas in the future.
If a delivery has been made and quantities are incorrect or items are missing, you must inform sure4pets of these discrepancies within 24 hours of the delivery day, this also applies with potential faulty packets/off products so please be sure to check your order thoroughly, for more information, please see our terms and conditions.
Minimum Weight For Courier Delivery is 14kg.
In addition to our own local delivery service and as mentioned we offer delivery via courier to the majority of the UK postcodes. This can also be used for holiday makers who take their dogs with them too, meaning that you can plan a delivery with us prior to your holiday and get your dogs SARF sent to wherever your destination is, it’s that easy!
We use APC courier service, APC have a delivery success record of 98.99%, your order is shipped out on a pre 12 noon next day delivery service in one of our own boxes, at our heart we are natural, so your order is kept frozen using woolcool. To date we haven’t had any issues with parcels, but if it does arrive damaged or doesn’t arrive at all, please contact sure4pets immediately.
Any claims must be made via APC direct by yourself.
APC are also one of the very few couriers who will attempt to deliver orders direct to your door on a day that suits you. The package can also be left without signature if you have somewhere safe it can be placed, please read our terms & conditions.
The below prices are to give you an idea of delivery costs via APC, which are as mentioned delivered over night on a pre 12 noon next day delivery and kept frozen in our natural wool-cool liners. The below shows APC’s charges to us, less VAT as well as APC’s 14% fuel sur-charge and packaging which we cover.
COURIER CHARGES (Approximate)
If you have your own courier contract we are happy to prepare your order for you to collect or if you prefer, you can choose the collect option at checkout and pick your order up direct from our shop
18a Beech Street
Tel: 01226 693150
Mon, Tues, Wed, Thurs, Fri 08:30 – 17:00
Sat 09:00 – 16:00
Easter Holiday weekend:
Friday 7th – 9am – 1pm
Saturday 8th – 9am – 1pm
Monday 10th – 9am – 1pm
Mayday Bank Holiday weekend:
Monday 1st – 9am – 1pm
Coronation of King Charles ||| Bank Holiday weekend:
Monday 8th – 9am – 1pm
Spring Bank weekend:
Monday 29th – 9am – 1pm
August Bank Holiday weekend:
Monday 28th – 9am – 1pm
NO FROZEN PRODUCTS WILL BE SENT OUT FRIDAY’S –
Unless you prearrange a Saturday morning delivery, which will incur an extra charge.
Once your consignment is despatched from sure4pets Ltd via our courier, it will be dispatched on a pre 12 next day carriage.
NO FROZEN PRODUCTS WILL BE SENT OUT FRIDAY’S –
unless you prearrange a Saturday morning delivery, which will incur an extra charge.
The following points are applied to frozen food orders.
(a) Due to the nature of your order, we can only ship this to you on an overnight next day 12 noon service. If your goods are not delivered, they will at the end of the courier drivers working day, be taken back to the depot and be disposed of. Raw food needs to be received within 24 hours of being dispatched from us. This 24 hour period will near enough guarantee that your order is frozen when you receive it.
(b) The courier will be happy to leave your order with a neighbour or in a safe place.However, neither we, nor the courier will be held liable for these goods to be received, or received frozen.
(c) We will not be held responsible for your delivery if you are not in. The courier will attempt to contact you on your mobile (or the number you have provided to us). Delivery instructions MUST be entered at the order stage.
(d) failed or missing deliveries even if they are signed for – this should be taken up with us in the first instance.We will then pass your enquiry on to the couriers to investigate.
(e) failed delivery because the delivery address was incorrectly submitted on your order (it is your responsibility to ensure that you enter your delivery address details correctly).
The following points are applied to dried foods and sundries:
(a) if you are not in the couriers will attempt to contact you on the telephone number you provided at the order stage.The courier will card you if you are not in. Delivery instructions MUST be entered at order stage.
(b) failed or missing deliveries even if they are signed for – this should be taken up with us in the first instance.We will then pass your enquiry on to the couriers to investigate.
(c) failed delivery because the delivery address was incorrectly submitted on your order (it is your responsibility to ensure that you enter delivery address details correctly).
If the consignment is not delivered and all attempts to contact you fail, the consignment will be returned to sure4petsstage.wpengine.com whereby you will be liable for the re-shipping,re-stocking&loss of produce fees i.e. (fully thawed & no longer edible foods.)