delivery
Here at sure4pets customer service is as important to us as your pets health and well being, so the cost, quality & delivery from us to you is very important!
We offer two delivery options: local (within 20 miles) and nationwide via courier. At sure4pets, we believe the little details matter, that’s why 99% of our customers come from referrals! We’re known for top quality service and expert advice.
CHRISTMAS OPENING TIMES & DELIVERY INFORMATION 2026/7:
| Friday 18th December | As normal - no couriers | Saturday 19th December | As normal - no couriers | Sunday 20th December | CLOSED - no couriers | Monday 21st December | As normal - no couriers | Tuesday 22nd December | 9am-1pm - no couriers, click & collect between 9am-1pm | Wednesday 23rd December | 9am-1pm - no couriers, click & collect between 9am-1pm | Thursday 24th December | CLOSED - no local deliveries, no couriers | Friday 25th December | CLOSED - no couriers | Saturday 26th December | CLOSED - no couriers | Sunday 27th December | CLOSED - no couriers | Monday 28th December | 9am-1pm - no couriers, click & collect between 9am-1pm | Tuesday 29th December | 9am-1pm - no couriers, click & collect between 9am-1pm | Wednesday 30th December | 9am-1pm - no couriers, click & collect between 9am-1pm | Thursday 31st December | CLOSED - no couriers | Friday 1st January | CLOSED - no couriers | Saturday 2nd January | As normal - no couriers |
LOCAL DELIVERY
sure4pets local deliveries are lovingly packed by our team.
Not going to be home? Then just leave instructions on your order and we will happily leave it in a safe place of your choice, even going to the length of popping it in your freezer for you (if it’s in an accessible shed or garage).
Delivery is also within a 20-mile radius from our shop in Barnsley – S70 4HT.
For orders under £20.00, delivery is just £4.50.
important info:
Orders MUST be placed via the website by 12:00pm the Tuesday before our delivery days below to be eligible for local delivery the same week.
WEDNESDAY: Barnsley, Rotherham, Sheffield, Doncaster, Castleton, Dinnington & Maltby and more…
THURSDAY: Denby Dale, Holmfirth, Huddersfield, Halifax, Cleckheaton, Bradford, Dewsbury, Leeds, Rothwell, Wakefield, Castleford, Pontefract, Knottingley & Ackworth and more…
PLEASE NOTE:
If a delivery has been made and quantities are incorrect or items are missing, you MUST inform sure4pets of these discrepancies within 24 hours of the delivery day, this also applies with potential faulty packets/off products so please be sure to check your order thoroughly, for more information, please see our terms & conditions.
courier delivery (next day)
Along with our local delivery, we offer courier service to most UK postcodes. This is also great for holidaymakers traveling with their dogs – you can schedule a delivery in advance and have your dog’s raw food sent straight to your destination. Easy!
Your order is sent in an insulated box, next day by 6pm. If your parcel arrives damaged or goes missing, please contact sure4pets right away!
PLEASE NOTE:
Any claims must be made via InXpress direct by yourself. InXpress are also one of the very few couriers who will attempt to deliver orders direct to your door on a day that suits you. The package can also be left without signature if you have somewhere safe it can be placed, please read our terms & conditions.
The below prices are an example of courier prices, which are as mentioned delivered next day, including InXpress’ 20% VAT as well as their 14% fuel sur-charge.
Courier Charges (Examples)
NEXT DAY BY 6PM:
1kg – 50kg: £15.99
collection
If you have your own courier contract we are happy to prepare your order for you to collect or if you prefer, you can choose the collect option at checkout and pick your order up direct from our shop
sure4pets Ltd
18a Beech Street
Barnsley
S70 4HT
tel: 01226 693150
email: enquiries@sure4pets.uk
opening times
Mon, Tues, Wed, Thurs, Fri 08:30 – 17:00
Sat 09:00 – 16:00
bank holidays
Easter Holiday Weekend: 3rd, 4th, 6th April – 9am – 1pm
Mayday Bank Holiday: Monday 4th May – 9am – 1pm
Spring Bank Holiday monday 25th May – 9am – 1pm
August Bank Holiday Monday 31st August – 9am – 1pm
NO FROZEN PRODUCTS WILL BE SENT OUT FRIDAYS
Unless you prearrange a Saturday morning delivery, which will incur an extra charge.
Once your consignment is despatched from sure4pets Ltd via our courier, it will be dispatched on a either a pre 12 or 4pm next day carriage, depending on your selection at checkout.
NO FROZEN PRODUCTS WILL BE SENT OUT FRIDAYS
unless you prearrange a Saturday morning delivery, which will incur an extra charge.
The following points are applied to frozen food orders.
(a) Due to the nature of your order, we can only ship this to you on a next day service. If your goods are not delivered, they will at the end of the courier drivers working day, be taken back to the depot and be disposed of. Raw food needs to be received within 24 hours of being dispatched from us. This 24 hour period will near enough guarantee that your order is frozen when you receive it.
(b) The courier will be happy to leave your order with a neighbour or in a safe place. However, neither we, nor the courier will be held liable for these goods to be received, or received frozen.
(c) We will not be held responsible for your delivery if you are not in. The courier will attempt to contact you on your mobile (or the number you have provided to us). Delivery instructions MUST be entered at the order stage.
(d) Failed or missing deliveries even if they are signed for – should be taken up with us in the first instance or within 24hrs. We will then pass your enquiry on to the couriers to investigate.
(e) Failed delivery because the delivery address was incorrectly submitted on your order (it is your responsibility to ensure that you enter your delivery address details correctly).
The following points are applied to dried foods and sundries:
(a) If you are not in the couriers will attempt to contact you on the telephone number you provided at the order stage. The courier will card you if you are not in. Delivery instructions MUST be entered at order stage.
(b) Failed or missing deliveries even if they are signed for – this should be taken up with us in the first instance. We will then pass your enquiry on to the couriers to investigate.
(c) Failed delivery because the delivery address was incorrectly submitted on your order (it is your responsibility to ensure that you enter delivery address details correctly).
If the consignment is not delivered and all attempts to contact you fail, the consignment will be returned to sure4pets whereby you will be liable for the re-shipping, re-stocking & loss of produce fees i.e. (fully thawed & no longer edible foods.)
